Was considering creating this thread in the Vendor Roundtable but I really want the perspective from customers as well as I don't fully understand them on this issue.Lately we've been getting a lot of messages from Domestic Customers asking us either if we're going to send the package the same day or if it's been sent even after its been marked "in transit". Now we've had perhaps three to six orders in total of ~140 so far which we've shipped a day or two late and we've always messaged the customer beforehand in those cases, so that can't explain the amount of customers asking this. What we want to know is why are the customers asking these questions and is there anything we can do to stop them from doing it? Those who do ask are most likely not reading our Presentation as we state we'll ship any order which comes in before 12:00 CEST on weekdays or they want reassurance.Would it be a solution to create an alternate non-vendor-account which manually messages each customer with something along the lines of "Your order of X has been shipped today by Burning Babylon, have a nice day." ? The goal would be to reduce the amount of messages asking for Shipping Confirmation so we can deal primarily with Unique Questions and Custom Orders.